LAST UPDATED January 4th 2019
100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
Customers must contact our support department for a return procedures so that packaged can be labeled with tracking numbers
Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
You have THIRTY (30) Days from the date of the original purchase to return the product to receive your refund. Any return received after the THIRTY (30) DAY time limit will not be processed.
Australian Success Academy may, but are under no obligation to,
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, Australian Success Academy may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. Australian Success Academy recommends that you contact the support team for your browser provider, as Australian Success Academy ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
PRIVATE COACHING & PROGRAMS ABOVE $1,000 PER MONTH
NO REFUNDS are payable for any of our high level coaching and or mentoring products that involve the transfer of intellectual property and access to the FAustralian Success Academy team directly.
In special circumstances and at the Company’s sole discretion refunds to approved students may be awarded if the documentation contained on the electronic checkout page provides specific risk reversal statements or money back guarantee.
MONTHLY PROGRAMS ABOVE $200 PER MONTH
NO REFUNDS are payable for any of month to month programs because you have the ability to cancel at anytime and at your discretion. In special circumstances and at the Company’s sole discretion refunds to approved students for a maximum of 1 previous month paid may be awarded
We at Australian Success Academy Pty Ltd want you to be satisfied with your purchase of any of our products.
If you have any questions or problems, please let us know by contacting our support team directly by emailing firstname.lastname@example.org
In the event that you decide your purchase was not the right decision, contact our support team at, show us you actually did the work by submitting ALL your homework. We will review it and attempt to help correct the issue. If we cannot help solve the issue, we’ll issue you a prompt FULL refund of the current month.
To be eligible for a refund, you must submit your request and completed homework before 11:59pm Australian Eastern Standard Time on the 30th day following your purchase. After you submit your materials, all refunds are discretionary*.
No refunds will be provided more than 30 days following the date of purchase. If you opted for a payment plan and you do not request a refund by the end of the 30th day, you are required to complete the remaining payments of your payment plan. All payments must be made on a timely basis.
*Note: As mentioned above, all refunds are discretionary. If you just downloaded the training material (pdfs, audios, videos, and/or etc), and then promptly asked for a refund, we reserve the right to deny your refund request.
The point of this policy is to give people the chance to try the system, and if it doesn’t work, they can get their money back. It wasn’t designed to enable people to steal the training material.
Furthermore, if it is clear that your homework is incomplete or that you did not implement the strategies taught in the course, your refund will be denied. However, we will still help and support you in order to get you results